Answers to the FAQ of SpinBit Casino

SpinBit is a popular online casino in New Zealand that offers a wide range of casino games and other entertainment options. If you’re new to Spin Bit or online casinos in general, you likely have some questions about how the casino works, what games are available, and how to get started. In this FAQ, we’ll answer some of the most common questions that players have about SpinBit, including topics like banking options, game selection, and customer support. Whether you’re a seasoned casino player or a newcomer to the online gaming world, this FAQ will provide you with the information you need to get the most out of your experience.

How do I create a Spinbit account?

Creating a Spinbit account is easy! Click the sign up button and fill in your information. You will get an email. Follow the steps in the email to finish setting up your account. Now you can use Spinbit!

Forgotten Password?

If you forget your password, don't worry! Click on the 'Forgot Password?' link. You will get an email to reset it. If this doesn't work or you don't get an email, contact player support and someone can help you change it.

Where can I purchase Bitcoins?

There are places online where you can buy and sell bitcoins. Some of these places are called Coinbase, Bitstamp and Bitpanda.

What currencies are available?

We have different kinds of money we can use. There are EUR, USD, NZD, CAD, BTC, LTC and USDT. To find out more go to our "Payment Options" page.

Can I exchange currencies in my account?

Once the money is in your account, you can't change it.

Can I have multiple accounts?

No, it is not okay to have more than one account. We only allow one account for each computer, IP address, and home.

Can I add different currencies to my account?

Go to the 'Wallet Page'. Add the money you want. Then put it in your wallet.

Can I change my registered email address?

No! You must keep the same email address that you used when creating your account.

What deposit methods are available?

We have lots of ways for you to give us money. Click the link to see all the options. Pick the one that works best for you.

What happens if my deposit is not showing?

If you put money in with a Fiat currency, it should show up right away. If it does not, ask for help from support staff.

Cryptocurrency is different. It might not be in the account yet because it has not been confirmed or your wallet has not sent the money. Support staff can help if you need it.

How long do deposits take to appear in my account?

You can play our games right away if you use Fiat money. It is fast. If you use cryptocurrencies, it may take a few minutes to deposit. If you have any trouble, please ask for help!

Are there any rules to withdrawing my balance?

Before you can take money out, you must play it three times. This is so we can follow our rules. It does not matter if the money is real or in cryptocurrency.

Are there any minimums and maximums for my deposits and withdrawals?

Go to our Payments Page and you can see how much money you need to give us. The most money you can take out is 50,000 Euros each month. For special players, we might let you take out more.

How long will it take me to receive my withdrawal?

At Spinbit, we try to give you your money back quickly. Sometimes it might take some time. To find out more, check the Payments Page. You can also ask our support people for help.

What is a bonus?

A bonus is extra money you can get. It depends on the promotion. You must complete the wagering requirements to take it out of your account.

How do I find out how much I have left to wager on my bonus?

Look in the Bonuses section to see how much you have left. Or, you can send a message to ask the support staff and they will tell you.

Are there any other rules with bonuses?

Yes, if you get a bonus you won't be able to bet very much money. You also won't be able to buy any special features. After you finish your wager, then you can make bigger bets and buy special features.

What is the VIP Program?

The SpinBit VIP Program is special. You can get money back and free spins from it. To learn more, go to https://www.spinbit.com/vip

Which games can I play with Cryptocurrency?

Some games don't let you use crypto. To make it easier, we put all the games that work with crypto in one place. Look for them in the "Cryptocurrency Games" section.

What happens if the game freezes whilst I am playing it?

If your computer stops working or you lose internet connection, the game will keep going on the server. You will get credit for what happened in the game.

What if an error or technical issue occurred in the casino?

We keep track of all the bets that people make. If you think there is a problem, talk to one of our helpful support staff. They will help you solve it.

Is my information safe and secure with Spinbit?

Yes, Spinbit is safe! Your information is in a secret code that only our security team can understand. No one else will get your info.

How come I have to verify my documents before I can withdraw?

We have to follow the rules of our license. We need documents to make sure that people playing on our casino are real. This will help make sure everyone has fun and is safe.

Can my documents be refused?

We have to follow the rules on our Curacao license. Sometimes we might need extra documents or different copies of documents.

How long does it take for my documents to be verified?

We try to check all documents quickly. Sometimes it takes longer. If you want to know what is happening, send a message and we will tell you.